As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers about their banking needs and provide holistic financial solutions including home loans, business banking, and financial advice.
Applicants may be required to complete an online assessment and/or digital interview and will be supported professionally and personally, including opportunities to network within the Indigenous Employee Network.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Financial product knowledge
Effective communication skills
Problem solving and solution provision
Ability to work in busy retail environment
Nice-to-have
Genuine interest in financial wellbeing
Ability to articulate financial terms clearly
Integrity and customer centric approach
Experience in financial services or retail
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for predetermined part-time roster
Ability to complete online assessments and interviews