$36.00 - $38.00; not specified; health, dental, + ...
Fully remote
Tier 2 and tier 3 support
Servicenow ticketing system
Windows 10 and mac os
Provide end-user software and hardware troubleshooting and support in-person or over the phone
Job Summary
Provide end-user software and hardware troubleshooting and support in-person or over the phone.
Apply a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 10 operating system and MACs to resolve customer workstation issues.
Our health and welfare benefits are designed to support you and your priorities.
Matching Summary
Provide end-user software and hardware troubleshooting and support in-person or over the phone.
Salary
$36.00 - $38.00; Not specified; Health, dental, and vision insurance
Skills & Requirements
Must-have
Tier 2 and Tier 3 support
ServiceNow ticketing system
Windows 10 and MAC OS
network printing troubleshooting
shared folder administration
AV support
Apple iPhone and iPad support
Nice-to-have
eagerness to learn
proactive in asking questions
team player
supporting customers professionally
high-paced, high-volume environment
Key Requirements
6 years IT Hardware and Software support experience