Part Time Overnight Front Desk Agent

Sofitel Brisbane Central

Miami, FL, United States
On-site
Overnight shift availability
High quality personalized service
Engaging dynamic guest experience
Perform all duties connected with arriving and in-house guests, ensuring high quality, personalized service

Job Summary

  • Perform all duties connected with arriving and in-house guests, ensuring high quality, personalized service.
  • Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20 minute response time.
  • Complete the appropriate reports and audits during the overnight shift and encourage up-selling to maximize rates.

Matching Summary

Perform all duties connected with arriving and in-house guests, ensuring high quality, personalized service.

Skills & Requirements

Must-have

  • Overnight shift availability
  • High quality personalized service
  • Engaging dynamic guest experience
  • Guest recognition program
  • Handle guest requests promptly
  • Maintain guest privacy and security
  • Adhere to hotel policies and procedures
  • Encourage up-selling
  • Maintain clean work areas

Nice-to-have

  • Gracious friendly and fun demeanor
  • Ability to work independently and in a team
  • Observant and quick to respond
  • Multitasking and handling stressful situations

Key Requirements

  • High School Diploma or equivalent required
  • One to two years in a public contact position
  • Ability to work overnight
  • Intermediate to proficient computer skills
  • Ability to stand or walk a minimum eight-hour shift
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter