Customer Care Specialist

Lake Imaging

Ballarat, Victoria, Australia
Excellent telephone communication skills
Previous customer service or call centre experience
Ability to handle high volume of calls
This role serves as the first touchpoint for patients at Lake Imaging's Booking Centre in Ballarat, focusing on appointment enquiries and scheduling

Job Summary

  • This role serves as the first touchpoint for patients at Lake Imaging's Booking Centre in Ballarat, focusing on appointment enquiries and scheduling.
  • The position offers a genuine opportunity to begin or develop a career within the medical imaging industry with a close-knit team culture.
  • Responsibilities include taking inbound calls, quoting accurate fees and Medicare rebates, and liaising with technical staff regarding booked services.

Matching Summary

This role serves as the first touchpoint for patients at Lake Imaging's Booking Centre in Ballarat, focusing on appointment enquiries and scheduling.

Skills & Requirements

Must-have

  • Excellent telephone communication skills
  • Previous customer service or call centre experience
  • Ability to handle high volume of calls
  • Computer literacy with system learning ability
  • Proactive approach to learning and development

Nice-to-have

  • Health care or medical reception experience
  • RIS/PACs systems experience
  • Genuine interest in medical industry career
  • Empathy and active listening abilities

Key Requirements

  • Medical reception experience highly regarded
  • RIS/PACs systems experience highly regarded

Work Rights

Not specified

Tailored Resume

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