Base: n/a; bonus/equity: not specified; benefits: ...
Customer experience strategy
Omnichannel customer journeys
Ai/tech transformation for cx
The Head of Customer Experience, APAC is responsible for driving customer satisfaction, loyalty, and advocacy across the APAC region
Job Summary
The Head of Customer Experience, APAC is responsible for driving customer satisfaction, loyalty, and advocacy across the APAC region.
This role requires a strategic thinker with a passion for enhancing the end-to-end customer journey and agent experience, coupled with hands-on execution of key programs.
The leader will leverage data-driven insights, modern CX technologies, and AI-enabled capabilities to continuously improve service delivery, reduce resolution times, and scale best-in-class experiences across channels.
Matching Summary
The Head of Customer Experience, APAC is responsible for driving customer satisfaction, loyalty, and advocacy across the APAC region.
Salary
Base: N/A; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer Experience Strategy
Omnichannel Customer Journeys
AI/Tech Transformation for CX
Service Provider Governance
Data and Insights Practices
Regulated Healthcare Environment
Nice-to-have
Culturally Aware
Ethical Standards
Customer-Centric Culture
Key Requirements
Bachelor’s degree in business, Marketing, Healthcare Management, or related field
>10 years in customer experience management
5 years in a leadership role within healthcare
Experience in regional APAC capacity
Program and project management (classical and agile)