Customer Service & Admin Manager – Nordics

KONE

Nordics
Onsite
Customer support and order management
Leading a nordic team
Driving continuous improvement
You will lead, coach, and develop the Customer Service team to create high-performing and engaged employees

Job Summary

  • You will lead, coach, and develop the Customer Service team to create high-performing and engaged employees.
  • You will challenge and improve routines, processes, and ways of working to create efficiency and quality.
  • We offer a central and significant role in a developing organization where you can influence the direction forward.

Matching Summary

You will lead, coach, and develop the Customer Service team to create high-performing and engaged employees.

Skills & Requirements

Must-have

  • Customer support and order management
  • Leading a Nordic team
  • Driving continuous improvement
  • Data-driven decision making
  • Ensuring high quality customer service

Nice-to-have

  • Strong communication and leadership
  • Inclusive and motivating leadership style
  • Adaptable to dynamic environments
  • Customer-centric approach

Key Requirements

  • Experience leading customer service teams
  • Understanding of customer journey and commercial processes
  • Experience working in change and developing work methods
  • Fluent in Swedish and English (spoken and written)

Work Rights

Not specified

Tailored Resume

Cover Letter