Smith & Nephew is seeking an Associate for their Order to Cash team in Kuala Lumpur, Malaysia, who is fluent in Mandarin and Cantonese, to manage collections processes and customer relations. The ideal candidate will be a fresh graduate or have up to a year of experience in a relevant field, with strong communication skills and basic Excel proficiency
Job Summary
As a key player of the finance operations role in Smith+Nephew Finance you will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy.
Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution.
Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.
Matching Summary
Match Score: 85
Smith & Nephew is seeking an Associate for their Order to Cash team in Kuala Lumpur, Malaysia, who is fluent in Mandarin and Cantonese, to manage collections processes and customer relations. The ideal candidate will be a fresh graduate or have up to a year of experience in a relevant field, with strong communication skills and basic Excel proficiency.
Skills & Requirements
Must-have
Collect outstanding debt
Coordinate customer queries
Allocate payments and reconciliation
Track contacts and customer responses
Build proactive customer relationships
Nice-to-have
Process improvements
Collaborative relationships with internal customers