Customer Success Operations Lead

Contentsquare

London, United Kingdom
On-site
Salesforce reporting and data architecture
Gainsight success plans and playbooks
Revenue operations experience
You will own the operational health of our customer base and drive continuous process improvement to protect and grow our recurring revenue

Job Summary

  • You will own the operational health of our customer base and drive continuous process improvement to protect and grow our recurring revenue.
  • You will lead Retention Forecasting, CSM Data Operations, and provide deep-dive Churn & Downsell Analysis.
  • You will manage Quotas, Commission Inquiries, and Exceptions, ensuring accuracy in CSM compensation.

Matching Summary

You will own the operational health of our customer base and drive continuous process improvement to protect and grow our recurring revenue.

Skills & Requirements

Must-have

  • Salesforce reporting and data architecture
  • Gainsight Success Plans and Playbooks
  • Revenue Operations experience
  • CSM Operations experience
  • Data-driven retention strategies
  • Global CS leadership support

Nice-to-have

  • Proactive problem identification
  • Scalable solution proposal
  • Cross-functional collaboration
  • Fast-paced environment adaptability

Key Requirements

  • 3-5 years of experience in Revenue Operations, Sales Operations, or CSM Operations
  • Advanced Salesforce experience
  • Advanced Gainsight experience
  • Exceptional attention to detail
  • Strong written and verbal English communication skills
  • Proven project management ability

Work Rights

Not specified

Tailored Resume

Cover Letter