Pro Experience Manager

Home Depot

Freehold, United States
Base: $50,000 - $55,000; bonus/equity: not specifi...
Pro customer experience management
Store operational processes
Customer service leadership
Oversee store standards, customer service, department readiness, and operational processes to increase sales, loyalty, and Pro Xtra signups

Job Summary

  • Oversee store standards, customer service, department readiness, and operational processes to increase sales, loyalty, and Pro Xtra signups.
  • Drive efficient Pro customer flow, enforce Pro standards, ensure on-time deliveries, and execute safe opening/closing processes as Manager on Duty.
  • Coach and train associates on company policies, safety procedures, and customer service, while upholding all company policies and championing a safe working environment.

Matching Summary

Oversee store standards, customer service, department readiness, and operational processes to increase sales, loyalty, and Pro Xtra signups.

Salary

Base: $50,000 - $55,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Pro customer experience management
  • Store operational processes
  • Customer service leadership
  • Inventory availability
  • Order accuracy validation
  • Safety procedures enforcement

Nice-to-have

  • Champion GET culture
  • Drive associate morale
  • Voice of the associate initiatives
  • Talent acquisition input
  • Business decision implementation

Key Requirements

  • 1 year relevant work experience
  • Management of people experience
  • Retail operations experience
  • 18 years of age or older
  • Legally permitted to work in the United States

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter