Servicenow Platform Support

Pure Storage

Bangalore, India
On-site
2+ years servicenow administration experience
Csa certification required
L2 incident troubleshooting and resolution
This role involves managing and resolving L2 incidents while delivering run-the-business enhancements and keep-the-lights-on items

Job Summary

  • This role involves managing and resolving L2 incidents while delivering run-the-business enhancements and keep-the-lights-on items.
  • Candidates must possess strong problem-solving skills to troubleshoot complex ServiceNow issues including CMDB, CSM, and various integrations.
  • The position offers opportunities to expand skillsets within the ServiceNow ecosystem in a fast-paced, collaborative environment.

Matching Summary

This role involves managing and resolving L2 incidents while delivering run-the-business enhancements and keep-the-lights-on items.

Skills & Requirements

Must-have

  • 2+ years ServiceNow administration experience
  • CSA Certification required
  • L2 incident troubleshooting and resolution
  • Basic JavaScript reading ability
  • Agile Scrum development cycle participation

Nice-to-have

  • Experience with SAP and Workday integrations
  • Additional ServiceNow module certifications
  • Postman testing experience for integrations
  • Program Increment planning framework familiarity
  • RCA (5 Why's) writing experience

Key Requirements

  • 2+ years of ServiceNow administration experience
  • CSA Certification is mandatory
  • Basic ability to read JavaScript

Work Rights

Not specified

Tailored Resume

Cover Letter