Client Svcs Rep Ii, Small Business Deposits, Newark De, 1st Shift
Bank of America Merrill Lynch
Newark, DE, US
Not specified; not specified; not specified
Onsite
1+ years customer service experience
Intermediate computer proficiency
Ability to handle difficult client situations
Bank of America Merrill Lynch is seeking a Client Services Representative II for Small Business Deposits in Newark, DE. This role involves resolving client requests in an inbound contact center environment while ensuring a high-quality client experience
Job Summary
The role is responsible for resolving routine client requests through calls, chats, or emails while ensuring accuracy and delivering a great client experience.
Employees must identify client needs, recommend solutions for fraud, and escalate items requiring risk review or exception handling.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and flexibility based on role considerations.
Matching Summary
Match Score: 85
Bank of America Merrill Lynch is seeking a Client Services Representative II for Small Business Deposits in Newark, DE. This role involves resolving client requests in an inbound contact center environment while ensuring a high-quality client experience.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
1+ years customer service experience
Intermediate computer proficiency
Ability to handle difficult client situations
Compliance with bank procedures and regulations
Reliable attendance for shift work
Nice-to-have
Experience in banking or financial industry
Passion for improving clients' financial lives
Adaptability to new technology platforms
Strong active listening skills
Team-player attitude with coaching receptiveness
Key Requirements
High School Diploma / GED required
1+ years of customer/client service experience
Availability for weekends and holidays
Mandatory training attendance from July to October 2026