Program Manager, Client Services

IQVIA Inc

Base: $66,500.00 - $166,200.00 annualized; bonus/e...
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Call center management experience
Pharmacy or healthcare work experience
Insurance adjudication process knowledge
** IQVIA Inc is seeking a Program Manager for Client Services to oversee relationships with manufacturers and manage the daily workflows within specific programs. The ideal candidate should have extensive experience in call center management, strong analytical skills, and a background in pharmacy or healthcare. **

Job Summary

  • The Program Manager supervises daily workflow of staff within specific manufacturer programs while managing relationships with clients and the Access or Affordability Support Services Division.
  • This role involves strategic client management, virtual call center oversight, and acting as the direct point of contact for key updates and quarterly business reviews.
  • Candidates must possess a strong understanding of pharmacy and medical co-pay claims processing along with the ability to monitor and verify staff interactions with patients and providers.

Matching Summary

Match Score: 75

** IQVIA Inc is seeking a Program Manager for Client Services to oversee relationships with manufacturers and manage the daily workflows within specific programs. The ideal candidate should have extensive experience in call center management, strong analytical skills, and a background in pharmacy or healthcare. **

Salary

Base: $66,500.00 - $166,200.00 annualized; Bonus/Equity: Incentive plans and bonuses may be offered; Benefits: Range of health and welfare benefits included

Skills & Requirements

Must-have

  • Call center management experience
  • Pharmacy or healthcare work experience
  • Insurance adjudication process knowledge
  • Strong analytical problem-solving skills
  • Exceptional verbal and written communication

Nice-to-have

  • IQVIA data and product usage
  • Cross-training in various departments
  • Experience with change management
  • Project management in multi-discipline projects
  • Team building and training abilities

Key Requirements

  • Bachelor's Degree or equivalent combination of education and experience
  • Minimum 5 years of relevant work experience
  • Minimum 5-7 years of pharmacy, healthcare, or related work experience
  • Call center management or supervisor experience
  • Must reside in the same country where the job is located

Work Rights

Must reside in the same country where the job is located

Tailored Resume

Cover Letter