Guest Experience Supervisor

Four Seasons Hotels & Resorts

Baltimore, Maryland, United States
Hourly rate: $24.29; bonus/equity: not specified; ...
Supervise day-to-day guest experience program
Coordinate with front office and housekeeping teams
Personalize guest stay pre-arrival and during stay
The role ensures hotel guests' expectations are fulfilled by personalizing the stay from pre-arrival through departure

Job Summary

  • The role ensures hotel guests' expectations are fulfilled by personalizing the stay from pre-arrival through departure.
  • Employees receive comprehensive benefits including medical, vision, dental insurance, and complimentary room nights at Four Seasons hotels worldwide.
  • The position requires active coordination with multiple departments such as Reservations, Housekeeping, and Food & Beverage to synchronize service.

Matching Summary

The role ensures hotel guests' expectations are fulfilled by personalizing the stay from pre-arrival through departure.

Salary

Hourly Rate: $24.29; Bonus/Equity: Not specified; Benefits: Medical, vision, dental, life insurance, 401k, paid time off, employee meals, room nights

Skills & Requirements

Must-have

  • Supervise day-to-day guest experience program
  • Coordinate with Front Office and Housekeeping teams
  • Personalize guest stay pre-arrival and during stay

Nice-to-have

  • Commitment to genuine heart and luxury service
  • Ability to treat everyone as one wishes to be treated
  • Proactive approach to recognizing familiar faces

Key Requirements

  • Work authorization in the United States required

Work Rights

Work authorization in the United States required

Tailored Resume

Cover Letter