The role involves performing intermediate troubleshooting and problem-solving to ensure the integrity and stability of EHR applications for complex customers
Job Summary
The role involves performing intermediate troubleshooting and problem-solving to ensure the integrity and stability of EHR applications for complex customers.
Candidates must manage multiple customer assignments while adhering to Service Level Agreements and maintaining accurate documentation in ticketing systems.
The position requires providing outstanding customer service by anticipating needs and building relationships with customer IT staff and operations managers.
Matching Summary
The role involves performing intermediate troubleshooting and problem-solving to ensure the integrity and stability of EHR applications for complex customers.
Skills & Requirements
Must-have
Bachelor's degree or 5+ years industry experience
Epic Certification in Willow Ambulatory
1+ year EHR module implementation or support
Ticketing system and change management proficiency