In_senior Manager_agentic Contact Center Delivery_agentic Automation_advisory_bangalore
PwC Belgium Tax News
Bangalore, India
Contact center transformation
Agentic automation
Chatbots / voicebots
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients
Job Summary
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients.
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
By blending human insight with machine capability, we leverage data to enhance decision-making, manage risk effectively, and secure a competitive advantage for our clients.
Matching Summary
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients.
Skills & Requirements
Must-have
Contact Center Transformation
Agentic Automation
Chatbots / Voicebots
Real-Time Agent Assist
Speech Analytics
Kore.ai, Uniphore, Amazon Connect, Google CCAI, NICE
Nice-to-have
Leveraging advanced technologies
Actionable insights
Operational efficiencies
Business growth
Human insight with machine capability
Key Requirements
10-15 years of experience in Presales, Solution Consulting, or Contact Center Transformation