Sr Director Customer Experience- Residential

Mohawk Carpet Foundation Inc

Calhoun, Georgia, United States
On-site
Customer-focused strategy
Order management organization
Customer journey mapping
The Sr Director Customer Experience is responsible for setting and overseeing a customer-focused strategy for the Residential Customer Service order management organization

Job Summary

  • The Sr Director Customer Experience is responsible for setting and overseeing a customer-focused strategy for the Residential Customer Service order management organization.
  • This role involves strategic planning, team management, and ensuring the delivery of high-quality solutions that align with business goals and customer needs.
  • Mohawk Industries is a leading global flooring manufacturer with a focus on innovation and sustainable manufacturing.

Matching Summary

The Sr Director Customer Experience is responsible for setting and overseeing a customer-focused strategy for the Residential Customer Service order management organization.

Skills & Requirements

Must-have

  • customer-focused strategy
  • order management organization
  • customer journey mapping
  • technology roadmap implementation
  • customer satisfaction metrics

Nice-to-have

  • holistic organizational understanding
  • people management strategies
  • leading through other leaders
  • advocating for customer needs
  • fostering customer-focused culture

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 12+ years relevant experience
  • 7+ years management experience

Work Rights

Not specified

Tailored Resume

Cover Letter