Service Desk Intern

Aviva

Warsaw, Poland
Windows operating systems knowledge
Diagnose and resolve technical issues
Microsoft 365 environment familiarity
Support for the operating system migration project including ticket logging, diagnostics, resolution, escalation, and user communication

Job Summary

  • Support for the operating system migration project including ticket logging, diagnostics, resolution, escalation, and user communication.
  • The role involves maintaining an up-to-date knowledge base and accurately recording all actions taken to resolve issues.
  • Aviva offers a 6-month paid internship in an international organization with a great working atmosphere and an attractive office location in Warsaw.

Matching Summary

Support for the operating system migration project including ticket logging, diagnostics, resolution, escalation, and user communication.

Skills & Requirements

Must-have

  • Windows operating systems knowledge
  • Diagnose and resolve technical issues
  • Microsoft 365 environment familiarity
  • English B2 level or higher
  • Work with technical documentation

Nice-to-have

  • Strong communication skills
  • Effective end user collaboration
  • Dynamic international environment
  • Smart working flexibility

Key Requirements

  • Availability 30-40 hours per week
  • Fundamental knowledge of Windows 10/11
  • Ability to diagnose simple technical issues
  • Familiarity with Outlook, Teams, OneDrive
  • English B2 level including technical terminology
  • Device deprovisioning/enrollment
  • Basic troubleshooting and diagnostics

Work Rights

Not specified

Tailored Resume

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