Service Desk Staff

AIPL ACQUIRE INTELLIGENCE

Troubleshoot equipment malfunctions
Manage complex proactive events
Provide it support via phone chat tickets
The role involves troubleshooting equipment malfunctions and resolving escalated tickets immediately upon confirmation

Job Summary

  • The role involves troubleshooting equipment malfunctions and resolving escalated tickets immediately upon confirmation.
  • Employees will provide comprehensive IT support services over phone, chat, and tickets while assisting with field work if necessary.
  • Candidates must be willing to work variable shifts including evenings, weekends, and public holidays.

Matching Summary

The role involves troubleshooting equipment malfunctions and resolving escalated tickets immediately upon confirmation.

Skills & Requirements

Must-have

  • Troubleshoot equipment malfunctions
  • Manage complex proactive events
  • Provide IT support via phone chat tickets
  • Document track end-user problems
  • Work variable shifts including weekends

Nice-to-have

  • Mentor new hires during nesting period
  • Simplify complex technical terms
  • Create new solutions with infrastructure
  • Strong commitment to customer service
  • Self-motivated with ability to set priorities

Key Requirements

  • Superior analytical and problem-solving abilities
  • Ability to diagnose problems in complex environments
  • Excellent written and verbal communication skills
  • Technical discipline for routine assignments
  • Willingness to work variable shifts

Work Rights

Not specified

Tailored Resume

Cover Letter