Head Of It Production Support

UOB United Overseas Bank Limited

Singapore
Incident and problem management
Change and release management
Vendor management
The role is responsible for ensuring availability, incident, problem, change, release, capacity, and vendor management for applications

Job Summary

  • The role is responsible for ensuring availability, incident, problem, change, release, capacity, and vendor management for applications.
  • Candidates must act as a facilitator to coordinate between Infrastructure and development teams to resolve complex issues and outages.
  • The position requires managing major incidents, communicating with business users and senior management, and ensuring resolution according to SLAs.

Matching Summary

The role is responsible for ensuring availability, incident, problem, change, release, capacity, and vendor management for applications.

Skills & Requirements

Must-have

  • Incident and Problem Management
  • Change and Release Management
  • Vendor Management
  • Major Incident Communication
  • SLA Compliance
  • Root Cause Analysis

Nice-to-have

  • Knowledge Management Best Practices
  • Risk Assessment and Management
  • Team Coaching and Mentoring
  • Continuous Improvement Leadership
  • High Stress Situation Handling

Key Requirements

  • Bachelor degree in Computer Science or related field
  • 5 years IT industry experience
  • 3 years project management experience
  • Experience in Banking applications
  • Functional knowledge of banking domains like ATM or Credit Card

Work Rights

Not specified

Tailored Resume

Cover Letter