Ms Engineer (l1): Operations Centre

NTT AUSTRALIA PTY

Brisbane, Australia
Hybrid
Entry-level troubleshooting experience
Basic knowledge of itil processes
Client-centric approach to support
As a Cross Technology Managed Services Engineer, you will be the first point of contact for clients, ensuring their IT infrastructure remains operational

Job Summary

  • As a Cross Technology Managed Services Engineer, you will be the first point of contact for clients, ensuring their IT infrastructure remains operational.
  • You will proactively identify and resolve technical incidents, focusing on first-line support for low-complexity issues.
  • NTT DATA offers a diverse and inclusive workplace where you can grow, belong, and thrive.

Matching Summary

As a Cross Technology Managed Services Engineer, you will be the first point of contact for clients, ensuring their IT infrastructure remains operational.

Skills & Requirements

Must-have

  • Entry-level troubleshooting experience
  • Basic knowledge of ITIL processes
  • Client-centric approach to support
  • Proficiency in ITSM tools

Nice-to-have

  • Ability to communicate across cultures
  • Positive outlook in pressurized environments
  • Willingness to work longer hours

Key Requirements

  • Bachelor's degree in IT or Computing
  • Entry-level experience in ICT organization
  • Relevant certifications considered desirable

Work Rights

Not specified

Tailored Resume

Cover Letter