Excellent english written and oral communication skills
Handle calls and e-mails
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The Cigna Group is seeking a Customer Service Representative fluent in Portuguese to join their team in Kenya. This role involves handling client communications and responding to inquiries regarding insurance policies, requiring strong interpersonal skills and a background in customer service.
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Job Summary
Cigna provides health insurance services around the world, focusing on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as multinationals in Europe and Africa.
You are responsible for the client communication for designated account relationships and Contracts, responding to client inquiries in a timely manner with full and accurate information.
We offer many initiatives for health and well-being, ensuring employees have a good work-life balance.
Matching Summary
Match Score: 75
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The Cigna Group is seeking a Customer Service Representative fluent in Portuguese to join their team in Kenya. This role involves handling client communications and responding to inquiries regarding insurance policies, requiring strong interpersonal skills and a background in customer service.
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Skills & Requirements
Must-have
Portuguese written and oral skill
Excellent English written and oral communication skills
Handle calls and e-mails
Analyze and solve customer problems
Nice-to-have
Knowledge of medical terminology
Call center experience
Key Requirements
Diploma or bachelor’s degree certificate
1+ years of customer service experience
Ability to perform in a high volume, fast paced call center environment
Intermediate proficiency in Microsoft office suite