Us- Technical Solutions Analyst

PointClickCare

Remote
Remote
Troubleshooting technical issues
Network protocols and debugging tools
Rdbms, apis, sso/mfa, oauth, openid
As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization, offering opportunities for growth and development

Job Summary

  • As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization, offering opportunities for growth and development.
  • You will apply structured problem analysis to troubleshoot a diverse range of issues, considering multiple factors and variables, and deliver exceptional customer outcomes.
  • PointClickCare is a leading health tech company that reinvests revenue into R&D, offering flexibility, growth opportunities, and meaningful work in redefining healthcare.

Matching Summary

As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization, offering opportunities for growth and development.

Skills & Requirements

Must-have

  • Troubleshooting technical issues
  • Network protocols and debugging tools
  • RDBMS, APIs, SSO/MFA, OAuth, OpenID
  • JavaScript, HL7, and XML
  • Web-based software applications
  • AI tools for workflows

Nice-to-have

  • Human-first healthcare future
  • AI as catalyst for creativity
  • Meaningful and lasting change
  • Growth opportunities and flexibility
  • Healthcare domain knowledge

Key Requirements

  • Post-secondary diploma or degree in IT
  • Previous technical support experience is an asset
  • Ability to translate complex technical concepts
  • Proficiency with diagnostic tools like Kibana

Work Rights

Not specified

Tailored Resume

Cover Letter