The role involves designing, operating, and developing the ISO 9001 quality management system to ensure high service quality for over 45 million end customers
Job Summary
The role involves designing, operating, and developing the ISO 9001 quality management system to ensure high service quality for over 45 million end customers.
Candidates will lead internal and external audits, manage document lifecycles, and coordinate quality assurance measures across projects and service providers.
The position offers flexible working hours, mobile work options, individual training opportunities, and a company canteen without a contractual probation period.
Matching Summary
The role involves designing, operating, and developing the ISO 9001 quality management system to ensure high service quality for over 45 million end customers.
Skills & Requirements
Must-have
ISO 9001 Quality Management System implementation
Internal and external audit execution
Process management and risk assessment
KPI system development and monitoring
Stakeholder management and moderation skills
Nice-to-have
Payment or financial industry experience
Six Sigma Green/Black Belt certification
DGQ Quality Manager/Auditor certification
Root cause analysis and FMEA expertise
English language proficiency
Key Requirements
Completed degree in Business Engineering, Computer Science, or related field
Several years of experience in service quality management
Proficiency in German (negotiation level) and good English skills