Complaints Specialist: Travel

Zurich Insurance Company Ltd

Glasgow, United Kingdom
Up to £28,000; not specified; 12% defined non-cont...
Hybrid (minimum 50% office based)
Handling travel insurance complaints
Assess and make fair decisions
Manage a caseload
Zurich Insurance Company Ltd is seeking a Complaints Specialist in Glasgow or Fareham to handle customer complaints regarding travel insurance. The role requires strong communication and analytical skills to provide fair and efficient resolutions, with flexibility in work arrangements

Job Summary

  • You’ll be handling complaints for travel insurance products.
  • At Zurich, we get it: things can go wrong. But when they do, we see it as a chance to make things right and to learn from the experience so we can do better in the future.
  • Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours.

Matching Summary

Match Score: 85

Zurich Insurance Company Ltd is seeking a Complaints Specialist in Glasgow or Fareham to handle customer complaints regarding travel insurance. The role requires strong communication and analytical skills to provide fair and efficient resolutions, with flexibility in work arrangements.

Salary

Up to £28,000; Not specified; 12% defined non-contributory pension scheme, annual company bonus, private medical insurance, option to buy/sell holiday

Skills & Requirements

Must-have

  • handling travel insurance complaints
  • assess and make fair decisions
  • manage a caseload
  • work with multiple departments
  • respond empathetically
  • communicate effectively
  • telephone-based role

Nice-to-have

  • thrive in fast-moving environment
  • values creativity and initiative
  • act with integrity
  • resilient and positive attitude
  • continuous improvement

Key Requirements

  • Experience dealing with customer complaints in travel insurance
  • Experience sending final written responses
  • Knowledge of insurance guidelines and procedures
  • May be working towards professional development (e.g. CII)

Work Rights

Not specified

Tailored Resume

Cover Letter