Proficient in mechanical, pneumatic, control systems
The hotline technician will utilize technical knowledge to support at least one product line by responding to and resolving customer issues as well as supporting service techs in the field
Job Summary
The hotline technician will utilize technical knowledge to support at least one product line by responding to and resolving customer issues as well as supporting service techs in the field.
Engage in the evaluation, implementation, and testing of new technology, and assist in the development of proactive services.
Barry-Wehmiller is a broad-based global supplier of manufacturing technology and engineering services with a people-first leadership style and a vision of Building a Better World through Business.
Matching Summary
The hotline technician will utilize technical knowledge to support at least one product line by responding to and resolving customer issues as well as supporting service techs in the field.
Skills & Requirements
Must-have
Technical knowledge of product line
Troubleshoot PLC, drives, and devices
Proficient in mechanical, pneumatic, control systems
Respond with urgency to customer issues
Document customer issues in CRM
Nice-to-have
Customer-centric solutions
Honesty, integrity, and authenticity
Achieving results under tough circumstances
Clear communication with diverse audiences
Continuous process improvement focus
Collaborative partnerships
Accountability for commitments
Key Requirements
Two-year associate degree or high school diploma
Three years machine troubleshooting experience
Expert in controls and processes for one product line