It Service Manager, Technology Operations (12-month Contract)

TMX Careers

Toronto, ON, Canada
$60.00ph - $70.00ph cad
3d onsite
Itil best practices
Itsm process design and governance
Servicenow platform optimization
The IT Service Manager is responsible for the design, implementation, and governance of IT Operations policies, ensuring that Service Management processes are standardized across the enterprise

Job Summary

  • The IT Service Manager is responsible for the design, implementation, and governance of IT Operations policies, ensuring that Service Management processes are standardized across the enterprise.
  • This role requires serving as the enterprise SME for ITSM, advising stakeholders on process improvements and ITIL 4 alignment to promote a culture of continuous service improvement.
  • TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate.

Matching Summary

The IT Service Manager is responsible for the design, implementation, and governance of IT Operations policies, ensuring that Service Management processes are standardized across the enterprise.

Salary

$60.00/hour - $70.00/hour CAD

Skills & Requirements

Must-have

  • ITIL best practices
  • ITSM process design and governance
  • ServiceNow platform optimization
  • SDLC and ITIL governance frameworks
  • Enterprise tools (ServiceNow, JIRA, Google Workspace)
  • Policy development and IT audits

Nice-to-have

  • Cloud and infrastructure understanding
  • High Availability systems knowledge
  • Cybersecurity and Information Security processes
  • People management experience

Key Requirements

  • 5+ years leadership experience in IT operations
  • Undergraduate degree in Computer Science
  • Authorized to work in Canada

Work Rights

Not specified

Tailored Resume

Cover Letter