Mexico Claims Compliance, Performance & Operations Manager

603

Mexico City, Mexico
**
5+ years in insurance operations or auditing
Deep understanding of claims process and vendors
Process mapping and risk management expertise
** AIG is seeking a Claims Compliance, Performance & Operations Manager to oversee the claims operation in Mexico City, focusing on compliance, vendor management, and continuous improvement initiatives. The ideal candidate should have over five years of experience in operations or quality control within the insurance or financial services industries and possess strong analytical and process management skills. **

Job Summary

  • The role supports the Head of Claims by managing compliance, vendor management, FNOL, analytics, and continuous improvement initiatives.
  • AIG is a global leader in commercial and personal insurance solutions committed to making a positive difference for colleagues and communities.
  • The position requires balancing stringent controls with operational needs while fostering an inclusive culture that celebrates diverse talents.

Matching Summary

Match Score: 75

** AIG is seeking a Claims Compliance, Performance & Operations Manager to oversee the claims operation in Mexico City, focusing on compliance, vendor management, and continuous improvement initiatives. The ideal candidate should have over five years of experience in operations or quality control within the insurance or financial services industries and possess strong analytical and process management skills. **

Skills & Requirements

Must-have

  • 5+ years in insurance operations or auditing
  • Deep understanding of claims process and vendors
  • Process mapping and risk management expertise
  • Knowledge of anti-money laundering frameworks
  • Proficiency in Excel and Power BI
  • Experience with Lean processes and continuous improvement

Nice-to-have

  • Participation in Solvency II or governance committees
  • Experience with statistical quality control projects
  • Strong situational leadership and communication skills
  • Background in industrial engineering or finance
  • Familiarity with RPA and automation technologies

Key Requirements

  • Bachelor's degree in Industrial Engineering, Finance, Accounting, or Business Administration
  • Minimum 5 years of experience in Operations, Auditing, or Quality Control within insurance/financial services
  • In-office work requirement as per AIG collaboration culture

Work Rights

Not specified

Tailored Resume

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