Director, Cx Platform & Data Strategy

Jobgether

United States
On-site
Cx platform strategy and implementation
Cx data capabilities
Cx analytics and journey mapping
This role is responsible for leading the strategy, implementation, and evolution of customer experience (CX) platforms and data capabilities, enabling enterprise-wide insights and action

Job Summary

  • This role is responsible for leading the strategy, implementation, and evolution of customer experience (CX) platforms and data capabilities, enabling enterprise-wide insights and action.
  • The Director will unify CX analytics, journey mapping, and Voice of Customer data to drive business decisions and optimize customer outcomes.
  • This hands-on position requires collaboration across analytics, engineering, and executive teams, with a focus on delivering measurable impact at scale.

Matching Summary

This role is responsible for leading the strategy, implementation, and evolution of customer experience (CX) platforms and data capabilities, enabling enterprise-wide insights and action.

Skills & Requirements

Must-have

  • CX platform strategy and implementation
  • CX data capabilities
  • CX analytics and journey mapping
  • Voice of Customer data integration
  • Data science and analytics leadership
  • Cross-functional team collaboration

Nice-to-have

  • Actionable platforms and interpretable insights
  • Influence transformative CX initiatives
  • Deliver measurable impact at scale

Key Requirements

  • Experience in CX platform strategy
  • Experience in data strategy
  • Experience in CX analytics
  • Experience in data science

Work Rights

Not specified

Tailored Resume

Cover Letter