Senior Support Engineer I

Springhealth66

San Francisco, United States
Base: $183,000 - $205,500; equity + benefits inclu...
On-site
Resolving complex technical issues
Improving system reliability
Building support tooling
Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access through clinically validated technology

Job Summary

  • Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access through clinically validated technology.
  • As a Senior Support Engineer I, you will resolve complex technical issues, improve system reliability, and build tooling that strengthens support capabilities.
  • The company offers a comprehensive benefits package including health, dental, vision, 401(k) match, and access to various wellness programs.

Matching Summary

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access through clinically validated technology.

Salary

Base: $183,000 - $205,500; Equity and benefits included; Not specified

Skills & Requirements

Must-have

  • resolving complex technical issues
  • improving system reliability
  • building support tooling
  • incident response rotations
  • root cause analysis

Nice-to-have

  • AWS infrastructure familiarity
  • observability tools experience
  • HIPAA-compliant environments

Key Requirements

  • 7+ years of experience
  • debug production code
  • structured root cause analysis
  • respond to reliability impacting incidents
  • independent technical improvement driving

Work Rights

Not specified

Tailored Resume

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