Service Manager

Trek Bikes

Twin Falls, ID, US
3+ years bicycle service center experience
Write 50% of work orders
Manage workflow and staffing decisions
The Service Manager serves as the operations lead accountable for all workflow, staffing, and KPIs within the store's Service Center

Job Summary

  • The Service Manager serves as the operations lead accountable for all workflow, staffing, and KPIs within the store's Service Center.
  • Employees receive competitive health care, a 401(k) with match, ESOP, and up to $15,000 in tuition reimbursement.
  • The role requires integrating sales and service experiences while ensuring every customer receives Trek's signature hospitality.

Matching Summary

The Service Manager serves as the operations lead accountable for all workflow, staffing, and KPIs within the store's Service Center.

Skills & Requirements

Must-have

  • 3+ years bicycle service center experience
  • Write 50% of work orders
  • Manage workflow and staffing decisions
  • Train team members on service protocols
  • Maintain clean and efficient department

Nice-to-have

  • High energy and constant learning engine
  • Warm and approachable hospitality manner
  • Ability to anticipate shop needs proactively
  • Strong communication skills for customer engagement
  • Willingness to attend Trek Service classes

Key Requirements

  • 3+ years of bicycle service center experience
  • Commitment to delivering best possible customer experience
  • Active learning engine for industry trends

Work Rights

Not specified

Tailored Resume

Cover Letter