Customer Care Representative (home Warranty)

Friendship Property LLC

Centennial, CO, US
Base: $60,000-$68,000; bonus/equity: 10% discretio...
Customer service request management
Warranty service coordination
Collaboration with construction teams
The Customer Care Representative oversees the daily home warranty management and operations of assigned communities to ensure timely and satisfactory service delivery

Job Summary

  • The Customer Care Representative oversees the daily home warranty management and operations of assigned communities to ensure timely and satisfactory service delivery.
  • Brookfield Residential offers a competitive salary with bonus potential, comprehensive benefits starting day one, and career development programs.
  • The company culture is based on values of Passion, Integrity, and Community, promoting wellness, family planning assistance, and charitable engagement.

Matching Summary

The Customer Care Representative oversees the daily home warranty management and operations of assigned communities to ensure timely and satisfactory service delivery.

Salary

Base: $60,000-$68,000; Bonus/Equity: 10% discretionary bonus; Benefits: Extended medical, dental, vision, 401(k) matching, paid parental leave, wellness resources

Skills & Requirements

Must-have

  • Customer service request management
  • Warranty service coordination
  • Collaboration with construction teams
  • Proficient in MS Office and Outlook
  • Use of mobile applications for tracking
  • Physical agility for home inspections
  • Daily travel with vehicle required

Nice-to-have

  • Team player with strong interpersonal skills
  • Negotiation and problem-solving skills
  • Positive outlook and high energy level
  • Familiarity with MS Teams
  • Experience with mobile devices like iPad
  • Knowledge of home construction features

Key Requirements

  • Minimum 2 years customer care experience
  • Residential construction experience preferred
  • Ability to lift and carry up to 50 pounds
  • Must have vehicle for daily travel
  • Proficient in MS Office applications

Work Rights

Must be eligible to work in the United States

Tailored Resume

Cover Letter