Not specified (assumed to be flexible due to no detail provided).
5+ years workforce management experience
2+ years senior leadership role
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Probe Group is seeking a Senior Workforce Manager to lead workforce planning, scheduling, and real-time management to meet business goals and service level agreements. The ideal candidate will have extensive experience in workforce management within a contact center environment and strong analytical skills to optimize resource allocation and improve operational efficiency
Job Summary
The Senior Workforce Manager leads workforce planning and scheduling to ensure business goals and service level agreements are met across phone, email, chat, and social media channels.
This role requires managing forecasting, capacity planning, and staffing while balancing resource allocation with employee satisfaction and cost efficiency.
Candidates will oversee a team of Real-Time Analysts, produce performance reports, and collaborate with cross-functional teams to optimize operational strategies.
Matching Summary
Match Score: 85
Probe Group is seeking a Senior Workforce Manager to lead workforce planning, scheduling, and real-time management to meet business goals and service level agreements. The ideal candidate will have extensive experience in workforce management within a contact center environment and strong analytical skills to optimize resource allocation and improve operational efficiency.