Senior Technical Support Engineer

Genesys

Zurich, Switzerland
Onsite
2+ years of technical support experience
Strong written and verbal communication skills
Understanding of sip and voip
Genesys empowers organizations to improve loyalty and business outcomes through exceptional customer experiences

Job Summary

  • Genesys empowers organizations to improve loyalty and business outcomes through exceptional customer experiences.
  • You will troubleshoot customer issues with our cloud platform on AWS and provide creative technical solutions.
  • Join a fast-paced, high-performing team that values collaboration and employee-driven engagement activities.

Matching Summary

Genesys empowers organizations to improve loyalty and business outcomes through exceptional customer experiences.

Skills & Requirements

Must-have

  • 2+ years of technical support experience
  • strong written and verbal communication skills
  • understanding of SIP and VoIP

Nice-to-have

  • Genesys Cloud knowledge
  • Swiss German language skills
  • passion for customer satisfaction

Key Requirements

  • Bachelor’s degree in Computer Science or related field
  • experience supporting contact center environments
  • ability to work under pressure

Work Rights

Must be resident of Switzerland

Tailored Resume

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