Customer Service Associate

HCM Portal (UPS)

Livingston, United Kingdom
Microsoft suite proficiency
Excellent communication skills
Problem solving and prioritization
Provide an enhanced level of customer services and operational support, dealing with shipment specific and other service-related issues

Job Summary

  • Provide an enhanced level of customer services and operational support, dealing with shipment specific and other service-related issues.
  • Monitor all shipments on a daily basis to ensure timely collection and delivery, and work with customers to develop excellent working relationships.
  • Book and process booking requests, generate shipping documentation, and liaise with relevant departments to ensure all customer requirements are met.

Matching Summary

Provide an enhanced level of customer services and operational support, dealing with shipment specific and other service-related issues.

Skills & Requirements

Must-have

  • Microsoft Suite proficiency
  • Excellent communication skills
  • Problem solving and prioritization
  • Monitor shipments daily
  • Liaise with departments and providers

Nice-to-have

  • Team player mentality
  • Ability to work on own initiative
  • Develop excellent working relationships
  • Keep patients informed

Key Requirements

  • Skilled in Microsoft Suite
  • Good working IT skills
  • Thorough understanding of Aviation/Airline Networks
  • Flexibility in working hours required
  • Weekend coverage when required

Work Rights

Not specified

Tailored Resume

Cover Letter