Customer Success Manager

IDEMIA

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On-site
Customer relationship management
Contractual governance
Customer service contractual kpis
This role provides customer relationship and contract execution, responsible for the day-to-day customer management

Job Summary

  • This role provides customer relationship and contract execution, responsible for the day-to-day customer management.
  • Key missions include owning customer relationship management, establishing contractual governance, monitoring KPIs, and coordinating stakeholders for troubleshooting.
  • By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities and contributing to a safer world.

Matching Summary

This role provides customer relationship and contract execution, responsible for the day-to-day customer management.

Skills & Requirements

Must-have

  • Customer relationship management
  • Contractual governance
  • Customer service contractual KPIs
  • Crisis management
  • Stakeholder coordination

Nice-to-have

  • Diversity and inclusion
  • Global community collaboration
  • Cutting-edge innovation
  • Empowerment and ownership

Key Requirements

  • Solid working knowledge of subject matter
  • Leadership, coaching, and mentoring
  • General supervision

Work Rights

Not specified

Tailored Resume

Cover Letter