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Rockwell Automation is seeking a Customer Experience Manager for their Power and Motion division in Mequon, WI. The role involves managing complex customer escalations, leading problem-solving initiatives, and coordinating across various functions to enhance customer satisfaction.
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Job Summary
The Customer Experience Manager leads the resolution of complex, customer experience issues that span multiple functions and departments.
You will manage customer escalations from identification through resolution, ensuring agreement across internal stakeholders, protecting commercial outcomes, and driving sustainable improvements to prevent recurrence.
Rockwell Automation offers Health Insurance including Medical, Dental and Vision, 401k, Paid Time off, and Parental and Caregiver Leave.
Matching Summary
Match Score: 75
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Rockwell Automation is seeking a Customer Experience Manager for their Power and Motion division in Mequon, WI. The role involves managing complex customer escalations, leading problem-solving initiatives, and coordinating across various functions to enhance customer satisfaction.
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Skills & Requirements
Must-have
Manage customer escalations
Lead problem-solving activities
Coordinate with cross-functional teams
Assess customer experience risk
Influence outcomes indirectly
Nice-to-have
Forward thinkers and problem solvers
Work schedule flexibility
Drive sustainable improvements
Key Requirements
Bachelor's degree or equivalent experience
Legal authorization to work in the U.S.
5+ years of experience managing complex customer issues
5+ years of experience in industrial automation
Experience leading projects without direct authority