Responsabile Front Office Virtuale Per Contact Center E Canali Digitali

IRCCS Istituto Clinico Humanitas

Rozzano, IT, 20089
On-site
5 years experience in customer service
Knowledge of contact center operations
Experience with cti platforms
The role involves leading the evolution of contact channels and managing a large team dedicated to patient relations

Job Summary

  • The role involves leading the evolution of contact channels and managing a large team dedicated to patient relations.
  • You will ensure operational efficiency and service quality in the internal Contact Center.
  • The company offers a comprehensive wellness program and professional development opportunities.

Matching Summary

The role involves leading the evolution of contact channels and managing a large team dedicated to patient relations.

Skills & Requirements

Must-have

  • 5 years experience in customer service
  • knowledge of Contact Center operations
  • experience with CTI platforms

Nice-to-have

  • strong innovation orientation
  • analytical and problem-solving skills
  • active listening and service quality focus

Key Requirements

  • Degree or equivalent qualification
  • experience in structured service companies
  • familiarity with IT tools like Office and Dedalus

Work Rights

Not specified

Tailored Resume

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