Customer Service Representative/ Veterinary Receptionist

Timberstone Vet

Competitive pyy; performance bonuses available; 40...
Not specified (assumed to be in-person due to the nature of the role).
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Timberstone Vet is seeking a Customer Service Representative/Veterinary Receptionist who will be the primary contact for clients, ensuring exceptional service while managing appointments and communications. The role requires strong communication skills and a commitment to providing compassionate service in a fast-paced environment

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
  • Employees benefit from tailored development programs, mentorship, and career pathing opportunities designed to help them achieve their unique goals.
  • The role requires managing appointments, processing billing, and maintaining organized records while ensuring seamless communication between clients and the medical team.

Matching Summary

Match Score: 85

Timberstone Vet is seeking a Customer Service Representative/Veterinary Receptionist who will be the primary contact for clients, ensuring exceptional service while managing appointments and communications. The role requires strong communication skills and a commitment to providing compassionate service in a fast-paced environment.

Salary

Competitive pay; Performance bonuses available; 401(k) matching and student loan assistance

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Demonstrate empathy with emotional clients

Nice-to-have

  • Prior customer service experience preferred
  • Experience in veterinary or healthcare setting
  • Strong organizational skills for busy periods
  • Ability to promote current promotions
  • Proficiency with practice management technology

Key Requirements

  • High school diploma or equivalent work experience required
  • Basic proficiency with scheduling software and online platforms
  • Ability to lift up to 40 pounds independently

Work Rights

Not specified

Tailored Resume

Cover Letter