Product Manager – Scams (complaints & Resolution)

Cbari1

Not specified
Scam identification and resolution
Product roadmap ownership
Customer-first mindset
Cbari1 is seeking a Product Manager to enhance customer protection against scams while improving operational outcomes. The role involves cross-functional collaboration to develop scalable scam identification and resolution processes

Job Summary

  • You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.
  • You’ll help shape how scam complaints are lodged, triaged and resolved, balancing customer fairness, risk and operational sustainability.
  • Support the implementation of upcoming ACMA scam prevention framework and AFCA receiving bank rule, enabling CBA and non‑CBA customers to lodge scam complaints with CBA.

Matching Summary

Match Score: 85

Cbari1 is seeking a Product Manager to enhance customer protection against scams while improving operational outcomes. The role involves cross-functional collaboration to develop scalable scam identification and resolution processes.

Skills & Requirements

Must-have

  • Scam identification and resolution
  • Product roadmap ownership
  • Customer-first mindset
  • Data analysis for insights
  • Stakeholder alignment and governance

Nice-to-have

  • Continuous discovery practice
  • Risk lens and policy navigation
  • Cross-functional collaboration
  • Outcome-led delivery

Key Requirements

  • Product Manager experience
  • Financial services experience preferred
  • Scams or complaints journey experience preferred
  • Tertiary qualification in business preferred

Work Rights

Not specified

Tailored Resume

Cover Letter