Not specified; not specified; benefits include + l...
Hybrid (3 days onsite, 2 days work from home)
Enterprise it service management experience
Servicenow configuration and management
Incident problem change request governance
AIA is seeking a Senior Manager for Service and Incident Management in Australia to lead its IT Service Management capabilities, focusing on operational excellence and continuous improvement. The role requires strong leadership, expertise in ITIL and ServiceNow, and experience in managing cross-functional teams to enhance service delivery
Job Summary
The role is responsible for leading the organisation's core IT Service Management capabilities to ensure service stability and operational excellence across all key processes.
Candidates must possess a deep working knowledge of ServiceNow and ITIL frameworks to design and govern end-to-end service lifecycles.
The position offers flexible working arrangements with 3 days in office and 2 days WFH, along with access to training and health initiatives.
Matching Summary
Match Score: 85
AIA is seeking a Senior Manager for Service and Incident Management in Australia to lead its IT Service Management capabilities, focusing on operational excellence and continuous improvement. The role requires strong leadership, expertise in ITIL and ServiceNow, and experience in managing cross-functional teams to enhance service delivery.
Salary
Not specified; Not specified; Benefits include additional leave days and health initiatives
Skills & Requirements
Must-have
Enterprise IT Service Management experience
ServiceNow configuration and management
Incident Problem Change Request governance
Major Incident Management leadership
CAB governance and oversight
SLA OLA KPI monitoring and reporting
Nice-to-have
Strong stakeholder management capability
Customer-focused culture development
Excellent Microsoft Excel presentation skills
Vendor performance management experience
Continual service improvement planning
Key Requirements
Experience in enterprise IT Service Management environments
Proven track record in service governance and reporting