The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents, requiring strong technical knowledge of telecommunications and excellent communication skills. The role emphasizes end-to-end case management to enhance customer experiences and is part of a supportive and inclusive workplace
Job Summary
The role involves managing end-to-end ownership of business customer orders and incidents to drive efficient outcomes.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
The position requires working within a shift rotation between 7:00 AM and 7:00 PM without direct people management responsibilities.
Matching Summary
Match Score: 85
The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents, requiring strong technical knowledge of telecommunications and excellent communication skills. The role emphasizes end-to-end case management to enhance customer experiences and is part of a supportive and inclusive workplace.
Skills & Requirements
Must-have
Technical knowledge of FTTN/B, FTTC, FTTP, HFC
Tier 2 troubleshooting capability
Case or account management experience
Stakeholder engagement skills
Shift rotation availability
Nice-to-have
Customer empathy and communication skills
Organisational and decision-making skills
Continuous improvement mindset
Flexible working arrangements
Key Requirements
Full working rights in Australia required
Permanent position with rostered shifts
Experience supporting business customers in operational environment