Project Manager Customer Experience

ABB UK

United Kingdom
Hybrid
Manage cx projects end-to-end
Coordinate outer loop and inner loop models
Analyze customer feedback data
You will be responsible for executing the delivery Customer experience strategy and across all touchpoints to support growth, marketing and sales goals

Job Summary

  • You will be responsible for executing the delivery Customer experience strategy and across all touchpoints to support growth, marketing and sales goals.
  • Manage CX projects end‑to‑end, ensuring planning, timelines, milestones, and risk management.
  • Competitive compensation: Attractive salary packages and performance bonuses.

Matching Summary

You will be responsible for executing the delivery Customer experience strategy and across all touchpoints to support growth, marketing and sales goals.

Skills & Requirements

Must-have

  • Manage CX projects end-to-end
  • Coordinate Outer Loop and Inner Loop models
  • Analyze customer feedback data
  • Redesign customer-facing processes
  • Agile/Waterfall project management

Nice-to-have

  • Collaborative leadership
  • Customer-focused problem-solving
  • Curiosity, courage, and adaptability

Key Requirements

  • 5–8 years of experience
  • Bachelor or master degree
  • English and Italian fluency
  • Project Management (Agile/Waterfall)
  • Knowledge of end-to-end B2B business processes
  • Familiarity with advanced CX models

Work Rights

Not specified

Tailored Resume

Cover Letter