Customer Service Support Rep- On-site

Covance / Labcorp Drug Dev UK

San Antonio, TX, USA
Phone-based customer support
Call center environment experience
Healthcare customer service
Labcorp is seeking a Client Services Representative to join a dynamic team at Center for Disease Detection in San Antonio, TX, providing on-site customer service support

Job Summary

  • Labcorp is seeking a Client Services Representative to join a dynamic team at Center for Disease Detection in San Antonio, TX, providing on-site customer service support.
  • The role involves acting as a liaison between the lab, customers, patients, and sales reps, managing patient cases, and ensuring HIPAA compliance while maintaining professional communication.
  • Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including medical, dental, vision, life insurance, 401(k), paid time off, tuition reimbursement, and an employee stock purchase plan.

Matching Summary

Labcorp is seeking a Client Services Representative to join a dynamic team at Center for Disease Detection in San Antonio, TX, providing on-site customer service support.

Skills & Requirements

Must-have

  • Phone-based customer support
  • Call center environment experience
  • Healthcare customer service
  • Use of multiple databases
  • HIPAA compliance
  • Microsoft Outlook, Excel, Word proficiency

Nice-to-have

  • Bilingual in English and Spanish
  • Experience with Webex and Teams
  • Strong multitasking abilities
  • Flexibility with work schedule
  • Excellent verbal and written communication
  • Organizational skills with multiple applications

Key Requirements

  • High School Diploma or GED equivalent
  • Associate's degree or higher preferred
  • 3-5 years customer service experience
  • Customer service experience in healthcare setting
  • Experience working in call center environment

Work Rights

Not specified

Tailored Resume

Cover Letter