The role serves as the lead escalation point for complex network circuit issues including DIA, MPLS, Ethernet, and DWDM connectivity
Job Summary
The role serves as the lead escalation point for complex network circuit issues including DIA, MPLS, Ethernet, and DWDM connectivity.
Candidates will work directly with global carriers to troubleshoot, escalate, and resolve circuit issues while holding vendors accountable for SLAs.
Mastercard offers a competitive base salary ranging from $122,000 to $207,000 USD along with comprehensive benefits including 401k matching and paid leave.
Matching Summary
The role serves as the lead escalation point for complex network circuit issues including DIA, MPLS, Ethernet, and DWDM connectivity.
Salary
Base: $122,000 - $207,000 USD; Bonus/Equity: Eligible for annual bonus or commissions; Benefits: Medical, dental, vision, 401k match, 25 days vacation
Skills & Requirements
Must-have
7+ years network operations experience
DIA MPLS Ethernet DWDM troubleshooting
Carrier and vendor management skills
Incident response and outage leadership
TCP/IP BGP OSPF VLAN QoS knowledge
Nice-to-have
Mentorship of network operations engineers
Proactive network design improvements
Automation and tooling initiative input
Strong documentation and communication skills
Key Requirements
7+ years in Network Operations or Engineering
Deep hands-on enterprise and carrier-grade network experience