Client Value Management, Principal

aion-ia.in

Not specified
12+ years solid experience in business strategy
5+ years managerial experience in customer retention
Strong execution and problem-solving capabilities
AIA is seeking a Principal in Client Value Management to lead customer retention and client experience initiatives within their Employee Benefits and pension portfolios. The ideal candidate will have extensive experience in business strategy, customer retention, and transformation initiatives, particularly in the insurance industry

Job Summary

  • The role focuses on translating customer insights into actionable retention and client experience initiatives for Employee Benefits and pension portfolios.
  • The incumbent will work closely with the Head of Corporate Client Service to ensure alignment of client experience initiatives across functions.
  • AIA empowers every one of their people to find their 'better' in the work they do, the career they build, and the life they live.

Matching Summary

Match Score: 85

AIA is seeking a Principal in Client Value Management to lead customer retention and client experience initiatives within their Employee Benefits and pension portfolios. The ideal candidate will have extensive experience in business strategy, customer retention, and transformation initiatives, particularly in the insurance industry.

Skills & Requirements

Must-have

  • 12+ years solid experience in business strategy
  • 5+ years managerial experience in customer retention
  • Strong execution and problem-solving capabilities
  • Experience driving digital transformation initiatives
  • Ability to influence C-level executives

Nice-to-have

  • Consulting background with transformation projects
  • Proficiency in Chinese language
  • Open-minded approach to stakeholder views
  • Knowledge of pension business operations
  • Innovation opportunity identification skills

Key Requirements

  • University graduate in business or related discipline
  • 12+ years of solid experience including 5+ years managerial
  • Strong business knowledge in insurance industry
  • Relevant license if job involves regulated activities

Work Rights

Not specified

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