Technical Support Representative Ii

Axon

Scottsdale, Arizona, United States
Competitive salary; not specified; 401k with emplo...
On-site (4 days a week in scottsdale, az)
Troubleshoot hardware and software issues
Proficient with windows operating systems
Strong analytical troubleshooting skills
Axon is seeking a Technical Support Representative II to provide exceptional technical support to its customers. The role requires troubleshooting skills for hardware and software issues, with a focus on customer empathy in a fast-paced environment

Job Summary

  • The Technical Support Representative provides first class technical support to Axon customers through multiple communication channels including email and phones.
  • Employees are expected to troubleshoot and resolve technical issues related to general product knowledge, networking, training, and software performance.
  • Axon offers competitive salary, 401k with employer match, paid parental leave, and comprehensive medical, dental, and vision plans.

Matching Summary

Match Score: 85

Axon is seeking a Technical Support Representative II to provide exceptional technical support to its customers. The role requires troubleshooting skills for hardware and software issues, with a focus on customer empathy in a fast-paced environment.

Salary

Competitive salary; Not specified; 401k with employer match

Skills & Requirements

Must-have

  • Troubleshoot hardware and software issues
  • Proficient with Windows operating systems
  • Strong analytical troubleshooting skills
  • Microsoft Office proficiency
  • Cloud-based solutions knowledge

Nice-to-have

  • Fluency in multiple languages
  • Passion for helping people
  • Ability to articulate technical concepts
  • Self-driven independent worker
  • Customer empathy and problem solving

Key Requirements

  • Bachelor's Degree preferred or equivalent work experience
  • 1+ years technical support experience
  • Must pass CJIS background check

Work Rights

Not specified

Tailored Resume

Cover Letter