[medtech] Manager, Cs Enablement, Ckam, Surgery/cardio Cs, Deliver, Integrated Supply Chain

Johnson & Johnson UK

Chiyoda, Japan
Customer service operations management
Team management and development
Process improvement and automation
Manage and lead customer service operations for Surgery, Electrophysiology, and Neurovascular business units to achieve KPIs and improve customer satisfaction

Job Summary

  • Manage and lead customer service operations for Surgery, Electrophysiology, and Neurovascular business units to achieve KPIs and improve customer satisfaction.
  • Collaborate with internal and external stakeholders to drive process improvements and automation, contributing to an efficient and reliable supply chain.
  • Develop and execute team growth strategies, mentor junior staff, and ensure proper resource planning and talent development.

Matching Summary

Manage and lead customer service operations for Surgery, Electrophysiology, and Neurovascular business units to achieve KPIs and improve customer satisfaction.

Skills & Requirements

Must-have

  • Customer Service Operations Management
  • Team Management and Development
  • Process Improvement and Automation
  • Stakeholder Management
  • KPI Achievement and Customer Satisfaction

Nice-to-have

  • People leadership and coaching skills
  • Proactive collaboration and engagement
  • High information literacy
  • Flexibility to change

Key Requirements

  • 5+ years of leadership experience
  • Business experience in Supply Chain (CS/DC)
  • Experience managing teams of 4-5 people

Work Rights

Not specified

Tailored Resume

Cover Letter