The Service Delivery Manager is responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers
Job Summary
The Service Delivery Manager is responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers.
This role ensures service performance aligns with contractual obligations, operational standards, and customer expectations, with a strong focus on service quality, reliability, and risk management.
Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life, and offers a flexible working model.
Matching Summary
The Service Delivery Manager is responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers.
Skills & Requirements
Must-have
end-to-end service delivery
customer satisfaction
ITIL-based service management
mission-critical environments
cross-functional team leadership
service quality and reliability
Nice-to-have
strategic thinker
high autonomy
collaborative
caring environment
flexible working model
Key Requirements
Bachelor’s degree or equivalent work experience
ITIL Certification preferred
10+ years of Service Delivery Management experience
Minimum 5 years’ experience in contract fulfillment
Experience managing external customers and internal stakeholders
Experience with airports, border control, or seaports