Customer Success Manager - Paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions support
Technical understanding of software ecosystems
Client onboarding and training
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
  • Be the primary account manager to Paradox clients globally, helping them achieve strategic business goals with AI-powered solutions.
  • Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or commission/bonus, annual stock grants

Skills & Requirements

Must-have

  • enterprise SaaS solutions support
  • technical understanding of software ecosystems
  • client onboarding and training
  • product support and troubleshooting
  • strategic account management

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • empathy and shared enthusiasm
  • flexible work schedule

Key Requirements

  • 4+ years customer success or account management experience
  • 4+ years enterprise SaaS solutions support/implementation
  • 4+ years technical understanding of complex software
  • 4+ years educating clients on products
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

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