Kundenberater - Helpdesk Advisor With German (m/f/d)

Capita (digital)

Plovdiv, Bulgaria
Hybrid (on-site & remote after training)
German language proficiency c1
Technical support for home network
Problem resolution and escalation
Capita is seeking a Kundenberater (Helpdesk Advisor) fluent in German to provide customer support in Plovdiv, Bulgaria. The role involves assisting customers with inquiries and technical issues while offering a flexible working environment post-training

Job Summary

  • As a Customer Advisor with German language skills, you will be the point of contact for customers needing help, answers, and smooth solutions.
  • You will process inquiries, solve problems, and ensure that every customer ends the conversation with a positive experience.
  • Enjoy flexibility with our remote model after the training period and design your working hours as best suits you – in 4, 6, or 8-hour shifts.

Matching Summary

Match Score: 85

Capita is seeking a Kundenberater (Helpdesk Advisor) fluent in German to provide customer support in Plovdiv, Bulgaria. The role involves assisting customers with inquiries and technical issues while offering a flexible working environment post-training.

Skills & Requirements

Must-have

  • German language proficiency C1
  • Technical support for home network
  • Problem resolution and escalation
  • Customer identity verification

Nice-to-have

  • Team-oriented work environment
  • Service and consulting orientation
  • High commitment and communication skills
  • Punctuality and reliability

Key Requirements

  • Good German skills (written and spoken, C1 level)
  • Experience in a similar position
  • Willingness to learn

Work Rights

Not specified

Tailored Resume

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